At Wells Fargo we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go together.

We are a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores and 12,000 ATMs and the Internet at wellsfargo.com, across North America and internationally.

Our headquarters are in San Francisco, but every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. Our team members serve one in three households in America. And with $1.3 trillion in assets and nearly 275,000 team members across our 80+ businesses, we ranked fourth in assets and second in market value of our stock among our U.S. peers as of June 30, 2011. That’s our history. Lets talk about your story, and how together we can help our customers succeed.

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Job Description

Phone Banker 1

Job Title:

Phone Banker 1

Requisition Number:

3738840

Schedule Type:

Regular

Work Hours:

40.00

Telecommute Option:

Not Indicated

Locations and Annual Salary Ranges

Location
Schedule
Hours/Week
Minimum
Midpoint

101 GREYSTONE BLVD - COLUMBIA, SC

Actual Sched: Full-Time

40.00

$19,200.00

$25,200.00

Job Description

A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues.

Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.

We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.

Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.

Basic Qualifications

6 months customer service and sales experience.

Minimum Qualifications

Ability to navigate computer applications in a Windows-based environment, including the ability to use search tools like Google to find information.

Must be able to attend a paid six week training class scheduled to begin May 13th, 2013. Training hours are 10:00 am -7:00 pm M-F.

Current schedules available for after training are:

5:00 AM-2:00 PM Fri/Sat Off

10:00 AM-6:30 PM Sun/Wed Off , Wed/Sat Off

11:00 AM-8:00 PM Sun/Wed Off , Wed/Sat Off

2:30 PM-11:30 PM Sun/Tue Off , Tue/Sat Off

3:00 PM-12:00 AM Sun/Tue Off , Tue/Sat Off
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Wells Fargo is an Affirmative Action and Equal Opportunity Employer, M/F/D/V
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Customer Service

For a Customer Service job with significant potential, consider that one in three households in America does business with Wells Fargo. We’re a diversified financial services company dedicated to satisfying all our customers’ financial needs and helping them succeed. Our professionals in Customer Service play a big role in achieving this mission, and we reward them with the support, encouragement and recognition they need to do their best. It’s the right financial formula for your career success. Explore these job descriptions and join the Wells Fargo Customer Service team.

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