At Wells Fargo we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go together.

We are a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores and 12,000 ATMs and the Internet at wellsfargo.com, across North America and internationally.

Our headquarters are in San Francisco, but every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. Our team members serve one in three households in America. And with $1.3 trillion in assets and nearly 275,000 team members across our 80+ businesses, we ranked fourth in assets and second in market value of our stock among our U.S. peers as of June 30, 2011. That’s our history. Lets talk about your story, and how together we can help our customers succeed.

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Job Description

Phone Banker 1


Job Title:

Phone Banker 1

Requisition Number:

3856183

Schedule Type:

Reg-Time

Work Hours:

40

Location:

COLUMBIA,SC

Job Description:

IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates. * Currently hiring for training class starting on Monday, May 12th, 2014. * Training hours are 12:00PM-9:00PM; Monday-Friday for 6 weeks (Must be available to attend entire paid training class). * Current schedules being offered after training are: 11:30am 8:00pm with Off Sunday/Wednesday or Sunday /Thursday 2:30pm 11:00pm with Off Sunday/Tuesday or Sunday/Thursday 3:30pm 12:00am with Off Sunday/Tuesday or Sunday/Thursday or Wednesday/Saturday **Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.** * Salary Range - $11.33/hr. - $12.11/hr. DOE plus eligible to participate in the WFCC Service Incentive Plan. Our next big investment is in you! Wells Fargo offers: * A broad array of medical, dental, and vision plans * Paid Time Off * 401 (k) and Stock Purchase Plans * Discounts and Savings on Wells Fargo financial products, home mortgages and services * Tuition Reimbursement * Wellness Benefits * Commuter Benefits Please review the requirements for a Phone Banker before applying. A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customer s lives; therefore, predictable and reliable attendance is an essential function of the position.

Qualifications:

Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information. 6+ months sales experience (list specific sales experience in resume/work history) None listed. 6 months customer service and sales experience.
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