At Wells Fargo we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go together.

We are a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores and 12,000 ATMs and the Internet at, across North America and internationally.

Our headquarters are in San Francisco, but every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. Our team members serve one in three households in America. And with $1.3 trillion in assets and nearly 275,000 team members across our 80+ businesses, we ranked fourth in assets and second in market value of our stock among our U.S. peers as of June 30, 2011. That’s our history. Lets talk about your story, and how together we can help our customers succeed.


Job Description

Phone Banker 1

Job Title:

Phone Banker 1

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At Wells Fargo, our vision is to satisfy all our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
Start your future now
Whether you’re just beginning your career or taking it to the next level, Wells Fargo has the right job for you.
A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers’ banking concerns which can include some escalated issues.
Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer’s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers’ career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Phone Bankers play a critical role in our customers’ lives; therefore, predictable and reliable attendance is an essential function of the position.
Currently hiring for training class starting on 8/17//2015 and 8/31/2015. Training hours are 11:00am - 8:00pm Monday-Friday for 6 weeks (Must be available to attend entire paid training class).
Current schedules being offered after training are:
***8/17/2015 Schedules -
11:00am - 7:30pm Sun/Wed Off (2) Sun/Thurs Off (2)
1:30pm - 10:00pm Sun/Fri Off (2) or Sun/Wed Off (2)
2:30pm - 11:00pm Sun/Mon Off (1), Wed/Sat Off (3) or Sun/Wed Off(3)
3:30pm - 12:00am Sun/Mon Off (2), Sun/Wed Off (1), Tues/Sat Off (3) or Sun/Thurs Off(3)
***8/31/2015 Schedule
12:00pm - 8:30pm Sun/Tues Off (2) or Sun/Thurs Off (2)
1:30pm - 10:00pm Sun/Tues Off (2) or Sun/Wed Off (2)
2:30pm - 11:00pm Sun/Mon Off (1), Tues/Sat Off (2) or Sun/Wed Off (2)
3:30pm - 12:00am Sun/Mon Off (2), Sun/Wed Off (1), Tues/Sat Off (2) or Sun/Tues Off(3)
Salary Range - $12.40/hr. - $13.15/hr. DOE plus eligible to participate in the Wells Fargo Virtual Channels (WFVC) Incentive Plan.
Our next big investment is in you! Wells Fargo offers:
  • A broad array of medical, dental, and vision plans
  • Paid Time Off
  • 401 (k) and Stock Purchase Plans
  • Discounts and Savings on Wells Fargo financial products, home mortgages and services
  • Tuition Reimbursement
  • Wellness Benefits
  • Commuter Benefits
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
IMPORTANT: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
6 months customer service and sales experience.

Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.

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For a Customer Service job with significant potential, consider that one in three households in America does business with Wells Fargo. We’re a diversified financial services company dedicated to satisfying all our customers’ financial needs and helping them succeed. Our professionals in Customer Service play a big role in achieving this mission, and we reward them with the support, encouragement and recognition they need to do their best. It’s the right financial formula for your career success. Explore these job descriptions and join the Wells Fargo Customer Service team.

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