At Wells Fargo we believe in the power of a conversation. It’s how we learn, how we grow, and how ideas spread. It’s at the heart of everything we do. We ask questions. We listen. That’s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go together.

We are a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores and 12,000 ATMs and the Internet at wellsfargo.com, across North America and internationally.

Our headquarters are in San Francisco, but every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. Our team members serve one in three households in America. And with $1.3 trillion in assets and nearly 275,000 team members across our 80+ businesses, we ranked fourth in assets and second in market value of our stock among our U.S. peers as of June 30, 2011. That’s our history. Let's talk about your story, and how together we can help our customers succeed.

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Job Description

Phone Banker 1


Job Title:

Phone Banker 1

Job ID Number:

5220886-1

Location:

Columbia,SC

Job Description:

Job Description
At Wells Fargo, our vision is to satisfy all our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital and contact centers. The contact centers in WFVC operate as Wells Fargo’s primary contact center organization. Our customer-facing locations provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week. With nearly 12,000 team members, the contact centers serve approximately 450 million customer contacts annually, supporting consumer, small business, credit card, online banking, and home equity.
Consumer Service, part of WFVC, provides world class service and flexible solutions, over the phone, to grow our customer relationships.
Currently hiring for training class starting on 8/01/2016. Training hours are to be determined; Monday-Friday for 6 weeks (Must be available to attend entire paid training class).
Schedules fall within the sites hours of operation, 5:00am - 12:00am, Monday - Sunday.

Salary Range - $12.48/hr. - $13.21/hr. Depending on experience.
Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Competitive base pay, plus eligible to participate in the Wells Fargo Virtual Channels (WFVC) Incentive Plan with the opportunity to earn monthly and quarterly incentive.

Our Phone Bankers (PBs):
• Quickly answer our high value customer inquiries in a friendly and courteous manner
• WOW each customer by going out of the way to please them
• Provide first call resolution, while following strict procedures that meet compliance guidelines
• Look for every opportunity to introduce products and services to help our customers succeed financially
Our next big investment is in you! Wells Fargo Bank offers:
• Career Growth
• Broad array of medical, dental, vision plans and wellness benefits
• Vacation/Sick Time – up to 18 days paid time off your first year
• Community Service hours
• Matching 401 (k) up to 6% and Stock Purchase Plans
• Discounts and savings on Wells Fargo Bank products and services
• Tuition Reimbursement available after 6 months up to $5000
• Commuter Benefits

IMPORTANT NOTES:
• Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
• Include on your resume/profile experience in any of the following: Sales, Retail Sales, Product Sales, Selling, Sales Associate, Performance Goals, Suggestive Sales, Call Center Sales, Up-selling, Contact Center, Financial Sales, Commissioned Sales, Inbound Sales, Outbound Sales Customer Service, Banking, Finance, Customer Service Representative, Insurance Sales, Mortgage Sales, Auto Sales, Cross Selling, Inside and Outside Sales, Telemarketing, Referral, Customer Care, Collections and Fundraising.
• During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.


Required Qualifications

  • 6+ months of sales experience
  • 6+ months of customer service experience



Desired Qualifications

  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills





Street Address

SC-Columbia: 101 Greystone Blvd - Columbia, SC



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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For a Customer Service job with significant potential, consider that one in three households in America does business with Wells Fargo. We’re a diversified financial services company dedicated to satisfying all our customers’ financial needs and helping them succeed. Our professionals in Customer Service play a big role in achieving this mission, and we reward them with the support, encouragement and recognition they need to do their best. It’s the right financial formula for your career success. Explore these job descriptions and join the Wells Fargo Customer Service team.

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  • Legal Notices | EEO is the Law
    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer,
    Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
    © 2015 Wells Fargo Bank, N.A. All rights reserved.